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Bing Ads Adding Support Services: 24/7 Live Chat Support and Industry Insights Portal

Here at Bing Ads, we do all we can to offer you, our advertisers, the tools, insights and controls to help your business succeed. Over the past few weeks, we’ve shared numerous updates, including Broad Match opportunities, the introduction of Product Ads and the ability to view up to 50,000 keywords within the Bing Ads web user interface. But offering product improvements isn’t all our advertisers need, sometimes they need a helping hand.

That is why I’m happy to announce two new Bing Ads support services that we believe will help all our advertisers be more successful: 24/7 live chat support and a comprehensive Insights Portal.

Live Chat Support All Day, Everyday

Starting today, we will provide live chat support in English for customers 24 hours a day, 7 days a week. Whether you have a billing question, want to improve campaign performance, or need help adding Sitelink Extensions to get more clicks, Bing Ads is ready to help all day, every day.

To access Bing’s Live Chat follow these three simple steps:

  1. Click on “Contact Us”
  2. Select your topic
  3. Click on the ”Chat now” button

         

*Page appearance may vary per region.

24/7 live chat is now available in all our English-language markets. That means 93% of all Bing Ads customers can get support anytime you need it, no matter where you sit around the world: Select the link below for your country and let us start helping you today.

  Australia

  Ireland

  Singapore

  Canada

  Malaysia

  Sweden

  Denmark

  Netherlands

  Thailand

  Finland

  New Zealand

  United States

  India

  Norway

  United Kingdom

  Indonesia

  Philippines 

  Vietnam

When you use Bing Ads, not only do we want you to be successful and reach your customers simply and seamlessly, but we also want you to have a great experience when using the Bing Ads platform. We know that you have an abundance of choices in today’s digital world. You deserve to have an exceptional customer experience whenever you use Bing Ads and we are committed to bring it to you!

Bing Ads Industry Insights Portal

Bing Ads is constantly looking for ways to enable customers and the development of rich, educational content. To better help us do that, today we are launching the Bing Ads Industry Insights Portal in the United States, which will deliver our advertisers insights to help them explore, learn and execute stronger digital and search strategies.

For our agency customers, the Industry Insights Portal provides a one-stop shop to support your business, with industry-targeted sales and client engagement opportunities. But the beauty of Industry Insights extends to all our customers who can visit the site to discover the latest Bing Ads research and learn about key seasonal opportunities through our new seasonal content. We’ll arm you with all information needed to successfully take advantage of these opportunities.

Let’s use World Cup as an example. We’ll answer the following for you:

  1. Who’s watching soccer? 
  2. What types of things are people searching for during the World Cup and when are they searching?
  1. Which industries are expected to see increased spending?
  2. And most importantly, how can you most effectively reach these consumers using search advertising and Bing Ads?

For more information, check out the the full World Cup Insights blog post.

Now, agencies, executives, marketers and small businesses alike can leverage Industry Insights to increase proficiency, knowledge and take away best practices to drive campaign success. 

We’re confident that you, our customers, will find added value from the two offerings above and we hope it will help you be more successful when you advertise on Bing Ads.

Thank you for your business and we encourage you to share your experiences with Bing Ads Live Chat and our Industry Insights Portal.

We want to hear from you, so please feel free to leave a comment below!