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Kenneth Andrew

General Manager, SMB Sales and Strategy, Microsoft Advertising

BLOG POSTS BY Kenneth Andrew

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How Microsoft is adding more value to every customer interaction

At Microsoft Advertising support, we ask: How can we help customers achieve more when they call us for help? Piloting a new approach to support calls, we increased customer satisfaction by 16 points, leading to Microsoft winning the acclaimed TSIA STAR Award.

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Reach and empower more people with Accessible Marketing

Accessible Marketing is the practice of enabling as many people as possible to receive your marketing and media, including people with disabilities. This helps your small-to-medium sized business empower more people and make a positive social impact.

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