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Our support team can help whether you have questions about a new or existing Microsoft Advertising account.

We offer a variety of ways to reach out to us for support; however, at this time, some are experiencing significant delays. Our teams are working as quickly as possible to get back to you. Please visit help.ads.microsoft.com for additional resources and information. We appreciate your continued patience.

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Find quick answers from our SEM support team below:

How can I access a promotional offer?
Microsoft Advertising occasionally runs promotional offers, sometimes called coupons or free credits, for new customers. Although you can't request a promotional offer, you can find them through Microsoft Advertising promotional events, online marketing drives or other special offers. Learn more about Microsoft Advertising promotional offers and how to qualify.
How do I pay for Microsoft Advertising?
Microsoft Advertising allows you to use several kinds of payment methods, but the ones you can choose depend on your account settings. Find out more about which payment methods are available to you.
How do I troubleshoot adding a credit card or debit card?
Adding credit cards to Microsoft Advertising is easy and safe, but if you run into problems here are some tips on things to look for. Take a look at the tips for adding your credit or debit card to your account.
How do I fix a Disapproved or Approved Limited status?
As part of the editorial review process, your ads and keywords are reviewed to ensure that they meet Microsoft Advertising policies. Keywords and ads that don't pass the review process receive either “Disapproved” or “Approved Limited” status. Get more information on what you can do about Disapproved or Approved Limited status.
How to build and expand a keyword list?
Keywords are the words or phrases searched on when looking for a product or service. They can be a single word, several words or even a phrase. One of the most important tasks of running a search marketing campaign is to choose your keywords. Check out these ideas to help you build a quality keyword list.