Microsoft Advertising Insights set out to explore how consumers plan their vacations in this new age of travel. We examined the consumer decision journey across multi-line travellers — those who purchased multiple travel products for a trip. Multi-line travellers make up 52% of overall UK travellers and browse categories such as airfare, hotels, activities, and taxis.
We have many takeaways from our analysis in multi-line travellers, but we can walk you through a few highlights. First, hotels and accommodations were the most researched product across all three stages of the consumer decision journey (first, middle, and last touchpoint). Second, airlines were commonly searched for at the beginning of a consumer journey, which shows consumers often think about buying flights before other travel products. Third, we saw that activities and experiences were most researched at the end of a consumer journey, after other priorities are taken care of.
If you’re interested in learning more about how consumers prioritise their travel needs and how you can best reach them throughout the consumer decision journey, download our insights today.