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POSTS TAGGED WITH "blog series"

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How Microsoft is adding more value to every customer interaction

At Microsoft Advertising support, we ask: How can we help customers achieve more when they call us for help? Piloting a new approach to support calls, we increased customer satisfaction by 16 points, leading to Microsoft winning the acclaimed TSIA STAR Award.

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What’s your Customer Experience Quotient?

In today’s competitive marketplace, the one thing that sets marketers apart is their ability to deliver a better customer experience (CX). Learn how to achieve a high Customer Experience Quotient (CXQ), and drive results using data and technology.

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3 tips to maximize the holiday shopping season

This year, holiday sales revenue could top $1 trillion for the first time. Digital sales are accelerating, so having a digital marketing strategy that incorporates paid search is key. Check out our tips to help you maximize sales this holiday season.

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Reach and empower more people with Accessible Marketing

Accessible Marketing is the practice of enabling as many people as possible to receive your marketing and media, including people with disabilities. This helps your small-to-medium sized business empower more people and make a positive social impact.

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