June 02, 2022
Explore The Gathering Summit where experts talked about making brand purpose personal, embedding social good into the customer experience, and how collaboration beats competition when building an impactful brand.
April 22, 2022
This month’s episode is lucky number 13, and you’re in for a treat! We’ll talk about the marketing funnel and the emerging trend known as the Workday Consumer.
March 24, 2021
At Microsoft Advertising, we're committed to delivering accurate and relevant information to our customers and protecting them from low-quality or harmful experiences. With 2021 underway, we share and reflect on security and safety successes in 2020.
December 03, 2019
At Microsoft Advertising support, we ask: How can we help customers achieve more when they call us for help? Piloting a new approach to support calls, we increased customer satisfaction by 16 points, leading to Microsoft winning the acclaimed TSIA STAR Award.
October 28, 2019
In today’s competitive marketplace, the one thing that sets marketers apart is their ability to deliver a better customer experience (CX). Learn how to achieve a high Customer Experience Quotient (CXQ), and drive results using data and technology.