You’ve spent time setting up your account, campaigns, and ad groups. You’ve fine-tuned your ads and entered your keywords. You’re ready to go live and see your ads on Bing, but you see this instead:
And then maybe this too:
If you haven’t added a form of payment yet, you will need to add a credit card or other payment method. If you have added a form of payment and you are still seeing a yellow warning message, you should review the Top 10 Problems with Credit Cards below. If after you review the list, everything seems o.k. from your end, then please contact customer support.
Top 10 Tips for Credit Cards
Although there are a number of different ways to pay for your advertising charges, let’s focus on credit card payments, the most popular way to pay.
The credit card was added but has not been associated with an account.
Thanks to our new auto-associate feature, this is mostly a problem of the past. With auto-associate, when you add your first credit card, we will make that your form of payment by default.
It’s important that you keep the checkbox checked; otherwise, your ads won’t run until your credit card is associated with your account. To check and make sure that your credit card is associated with your account:
1. Go to the Accounts & Billing page.
2. Click the payment methods tab
3. If you have a payment method associated with your account, it will look like this:
If you do not have a payment method associated with your account, click set as primary:
Once you have associated a credit card with your account, your account will be active if this is a postpay account. If this is a prepay account, you need to fund your account before your account becomes active. Credit card processing for postpay accounts should be immediate. Funding prepay accounts can take up to 24 hours, however, it usually happens in less than an hour. Once your account status is “active,” your ads will be eligible to run.
The information that you have entered into Bing Ads doesn’t precisely match the information on file with your credit card company.
Here are some common problems with entering credit card info:
· Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.
· If this is a company card, enter the company name as both a first name and last name. For example, if the company name is “Contoso Shoes,” split the company name into the first and last name fields:
If the company only has one name, for example, “Contoso,” enter the company name in both the first and last name fields:
· If your address exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.
· The card number, type, selected country, and cardholder name cannot be edited, so if you make a mistake, you’ll need to delete the payment method and add a new one with the correct information. Other types of credit card information can be edited, such as address and expiration date.
The card number was entered with dashes or spaces.
Enter the credit card number without spaces or punctuation.
The credit card you are trying to use requires a PIN.
Bing Ads doesn’t accept cards with PINs. Use a different credit card or form of payment.
The credit card is from either Australia, Brazil, India, or Taiwan, which have additional currency requirements.
If you are using a credit card from any of these countries, the card will be limited in use to only the currency of that country. For example, a credit card with a Brazilian billing address can only be used for accounts that have the Brazilian real as the currency.
You did not enter all four digits of the American Express credit card security code.
American Express cards require a four-digit security code, which is printed on the front of the card. Make sure you include all four digits on the front of the American Express card, even if the first digit is 0.
Note: Bing Ads only accepts American Express cards in these currencies: U.S. dollar, Canadian dollar, Euro, British pound, and Singapore dollar.
You are trying to enter a credit card into an inactive account.
Inactive accounts cannot be reactivated if they are associated with an expired or otherwise invalid payment method or if the account has had too many declined payments. If your account is inactive and cannot be reactivated, you need to select another account or create a new account and then enter your credit card information.
You have an account based in India and are trying to use a debit card.
Bing Ads does not accept debit cards in India. Also, for accounts based in India, verification of credit card information is required.
You are trying to use a card that is not authorized for online purchases or automatic billing.
Contact your credit card company to make sure you’re authorized to use this card for online purchases and automatic billing.
The credit card:
· has expired
· has been reported lost or stolen
· has reached its transaction limit
· is new and hasn’t been activated
In any of these situations, you’ll need to contact your credit card company.
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