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Microsoft Advertising Celebrated Partner spotlight

In September, we announced the winners and finalists of the Microsoft Advertising Partner Celebration. Now, we want to put these Celebrated Partners in the spotlight. We interviewed the seven winners to get an inside look on these companies, their history, objectives, partnership with Microsoft Advertising and more.

Microsoft Advertising Celebrated Partner, Australia — Reload Media

Alexandra Gannon, General Manager of Reload Media

Microsoft Advertising: Tell us about your company — its history, and current objectives.

Reload Media is a digital marketing agency focused on developing customised solutions that help our clients achieve great results! Our services see us work across a wide range of channels and platforms to deliver multi-channel digital marketing solutions, covering, overarching digital strategy, SEO, Paid Search, Content, Display, Social Media, and everything in between. Currently, we’re trusted by some of Australia's leading brands including Sealy, Yamaha, TerryWhite Chemmart, Thermomix, SMAI, Cetaphil & Go-To Skincare.Reload was founded in Brisbane in 2008 and since then, we’ve grown to a combined staff of 70+ globally, with 40+ located in Brisbane, and established a global presence with offices in the UK and Manila.

What is your company’s vision/mission/specialisation?

We’re committed to being Australasia’s Best Digital Agency. We strive to be the best we can as a business, for our clients and for ourselves, by executing client intimacy in all we do. We are constantly adapting, innovating and collaborating, focusing on what matters to our clients. Our approach combines analytical data, innovative technology and strategic business thinking to meet our client’s goals whether that be; ecommerce sales, in-store traffic, leads, driving awareness or something else!

What product features offered by Microsoft Advertising do you rely on the most to achieve your vision?

Microsoft Ads offers a unique ability to target a different audience and broaden our client's reach and visibility, helping to build brand conviction and ultimately drive real results - whether it be sales, transactions or leads. Utilising Microsoft Ads in line with our overall digital strategy helps us to achieve a more omni-channel marketing experience for our clients, helping to nurture users along their path to purchase.

How does your company embody inclusivity and giving?

Our approach is about building long-lasting working partnerships that see us become an extension of our client’s teams — and we take the time to truly understand our clients business. To deliver on being a true marketing partner, we’ve put an extensive focus on hiring, developing and retaining a diverse team of digital marketing experts. We embrace the diversity our global reach offers us, working together as a united global agency, including investing significantly in technology and travel initiatives to support our global inclusivity. We are constantly adapting, innovating, collaborating, and focusing on what matters to our clients and our staff. We put ourselves forward to be recognised for the achievements of our clients and people, constantly striving to stay ahead of the competition and lead the industry across the regions in which we operate.

How have you adapted to recent changes in consumer trends brought about by COVID-19?

Our focus through the COVID-19 pandemic and 2020 period overall has been honing in on data-driven performance and veering towards where the value was for our clients. We adapted our clients marketing strategies to align with changed consumer behaviour and the ‘new’ customer journey; pivoting messaging, offers and channels to go where our clients could generate value from their customers.

The team from Reload Media, Microsoft Advertising Celebrated Partner award winners for September 2020.  

Congratulations to Reload Media and a huge thank you to all those that submitted nominations. Don’t miss our spotlights on Celebrated Partners from the US, UK, France, Canada, Netherlands, and Germany! The next round of nominations for Microsoft Advertising Celebrated Partners will be accepted 5-15 April 2021.

If you haven’t enrolled in the Microsoft Advertising Partner Program yet, make sure that you apply at so you’re eligible for the next round.

If you’re an enrolled partner, stay connected with us and up to speed on all things partner-related by joining the Microsoft Advertising Partner Community on LinkedIn.

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