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Bing Ads Multi-linking lets multiple agencies link to one single account. This is helpful for agency transitions, or for an agency or advertiser to set up a single customer shell that has access to all the accounts they manage.

Bing Ads Multi-user Access lets your clients use one username to access multiple customer shells. This is useful for agencies who have logins directly under the client customer shell to manage billing for their clients, or for agencies who need to set up new customer shells for their clients.

After reading this training on Multi-linking and Multi-user Access, you will understand how to:

  • Manage one email address and password for all accounts.
  • Switch between one customer shell to another all from one email address and password.
  • Add customers using your existing email address and password to access new customer.
  • View information about multiple customers & manage your defaults.
  • Take over billing and payment responsibilities & grant and remove account access.

Multi-linking basics

An account link is a powerful thing. When you link to another customer's account, you gain access and control over that Bing Ads account.  Conversely, if you give someone access to your account, that person—known as a managing customer—has full control to manage your account and your advertising. This includes the ability to take over billing. Note

As an account owner, you always have control on who has access to your account. You can grant access for up to five managing customers on your account. You can also remove their access at any time.

You can opt to take over billing when you link to an account. When you do so, you assume responsibility for all advertising charges, including any charges that are pending when the link is established. Therefore, it's best to have an agreement in place with the current bill-to customer (which may be the account owner or another third party) before proceeding with this optional step.

Taking over billing

If you take over billing, you'll need to have a valid payment method on hand. If you plan to prepay the account or use monthly invoice billing, be aware that Bing Ads might be required to deduct tax from the prepay account. Also, for a monthly invoice account, you'll need to create an insertion order to serve ads, or else the account will be paused.

Before you link to another account, you'll need to work with the account owner to have a few things ready, such as the account number of the account you'd like to link to, the agreed-upon start date and decision for who is responsible for billing.

Link an account

To link an account, first click the gear icon gear icon, and then click Accounts & Billing. Click the Requests tab. Click Link to account.

Under Linking details, enter the Account number. The account number is an 8-digit mix of numbers and letters. Enter the Start date, which is the date you want to start managing the account.

Add an optional Note, which you can use as a helpful note to the account owner. Click Send request if you don't wish to take over billing, or select I will take over billing for Who pays.

Select How you pay (prepay, postpay threshold, or monthly invoice) and What you pay with (your payment method). For monthly invoice accounts, we encourage you to create an insertion order so that the account will continue to serve ads even as the management responsibilities change hands. Click Send request.

Learn more about how to take over billing, cancel requests, unlink requests, and verify who has access to your accounts.

Multi-user Access basics

When working among several accounts, managing and keeping track of multiple usernames can cause a lot of friction for you and your business. With multi-user access, you can use one email address and password to access all your Bing Ads customers, helping you to manage multiple accounts with ease.

The Multi-user Access bulk workflow is where you can set up multiple consolidated logins at once. The best way to navigate the bulk workflow is from the Tools menu. From there, download and view the suggestions, modifying the file to fit your needs. If you want to add new users, add the customer’s current username and the new username that it will be consolidated to.

Upload the finished file to the workflow and click Validate. View the validation results and make sure everything looks good, highlighting any users so that you can verify that this is actually what you want to do. Complete the merge by clicking Merge User Names.

If you accidentally consolidate the wrong user with a single login, simply go to the manage access page for the consolidated username, and click the revert user names link. This will remove the user from the consolidated login and allow the user to use the old username again.

It is important to remember that once a username is merged, it cannot be used to sign in to Bing Ads on the web anymore. This means if you had one login with access to 5 accounts, and another with access to 10 accounts, you will need to switch between both of those customers to see all your accounts.

How do I access Bing Ads as an invited user?

Let’s say you have been invited as a new user to Bing Ads. (If you don’t see the “Invitation to Bing Ads” email shortly after the administrator for the account has invited you, check to make sure that it wasn’t delivered to your junk mail folder.) You have 30 days to activate your account after you receive the invitation email.

To sign in to Bing Ads for the first time, find the email that was sent to you from Bing Ads with the subject line "Invitation to Bing Ads." In the email, under To get started, click the link.

Then, choose the option that's best for you:

  • Use an existing email address. You'll enter your email and check availability of that email address.
    • If this is an email that you already use to sign in to Microsoft products, then you’ll sign in and go directly to Bing Ads.
    • If you've never used this email to sign in to a Microsoft product, then you'll go to Microsoft account and sign up for a new account.


Use an existing email address

  • Create a new email address. We'll take you to the Microsoft account sign-up page where you will sign up for a new email address.

Fill out the user information form, entering the email address that you'd like to use to receive critical alerts. (This contact email address can be different from the email address that you use to sign in to Bing Ads). Click Save.


Bing Ads Multi-linking and Multi-user Access lets you help your customers manage multiple accounts quickly and easily.

Key takeaways:

  • You can link all accounts to one customer and set that customer as the bill-to on the account.
  • You can help customers transition from one agency to the next with access to both for any period.
  • Customers with multiple shells can run reports across all of their owned or managed accounts regardless of any other links in place.

Thanks for reading this training on Multi-linking & Multi-user Access. Continue your training or take the Bing Ads Accredited Professional exam to become accredited.

Please note all features in this training may not be available in your market.